define ('DISABLE_WP_CRON', 'true'); define ('DISALLOW_FILE_EDIT', 'true'); Vai trocar o presente de Natal? Siga as orientações do Procon – RB Na Rede

Vai trocar o presente de Natal? Siga as orientações do Procon

Lojas não são obrigadas a trocar produtos sem defeito, a não ser que tenham se comprometido com isto

Portal do Governo do Estado

Depois das compras de Natal e troca de presentes, muita gente vai voltar às lojas para trocar o que ganhou. Os motivos são diversos: não gostou da cor, do modelo ou quem deu o presente não acertou no tamanho. Por isto, é importante seguir algumas orientações da Fundação Procon de São Paulo e saber quais são os deveres e direitos do consumidor em caso de troca de produto.

O comércio não é obrigado a trocar produtos por motivo de gosto, cor ou tamanho, a não ser que a loja tenha se comprometido a efetuar a troca no momento da venda. A troca só é obrigatória em caso de defeito.

No caso de compras pela internet, o consumidor tem até sete dias para desistir do produto, mesmo que não haja defeito. Para isto, deve formalizar a desistência por escrito e, caso já tenha recebido o produto, devolvê-lo. Todo valor pago, inclusive o frete, deve ser devolvido ao consumidor. O mesmo vale para qualquer compra fora do estabelecimento comercial (telefone e catálogo, por exemplo).

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